FREQUENTLY ASKED QUESTIONS
Of course! You will receive the same product, but the color that you have chosen.
But keep in mind that our products are handmade, and there may be a slight difference in their finish. Remember that things made with the heart, give a unique air to each garment.
Your receipt will always available in your client area, but in any case we send it to you by e-mail of the purchase confirmation. If it does not reach you, get in touch with us to resend it again.
Do not like your purchase? No problem. Non-customized items can be returned within 7 business days after delivery. You have to send us an e-mail with the article(s) to be returned and we will guide you through each step of our simple return process, from setting up the shipment to obtaining a refund or replacement.
Once the item(s) has been received and we verify that it is in perfect condition, we will proceed to refund the corresponding amount.
Once an item is out of stock, it is not likely to be available again. Keep in mind that we work on request, so once we do not accept orders, it is that the fabric is not, nor will be, available.
A to the address that you tell us, either from your home or work, or to one of our MRW collection points (only valid for the Peninsula), never to a post office box.
How you know, our products are made by hand, so we need a little time to make them with all our love. Therefore, if the product is not in stock, the delivery time will be 5-10 business days.
In the case that the product is in stock, it will be sent within 24 hours.